Vacant job

Thalamus specializes in providing companies with comprehensive personnel and IT services within infrastructure. Here, we see the individual's potential and create opportunities for you to achieve your ambitions. Our goal is to create a pleasant environment, space to grow, and help you succeed in your career.

As an On-site Support Technician, you will be responsible for creating a stable, secure, and user-friendly IT environment for the client's employees. You will work closely with end-users to ensure their technical daily operations run smoothly – both in individual workspaces and in shared areas such as meeting and conference rooms. The assignment requires physical presence on-site in Linköping and is a full-time position.

Your main responsibilities:

• Resolve technical issues and provide on-site support where remote assistance is insufficient.

• Install, configure, and deliver computers, phones, and other client-side hardware.

• Ensure that records and inventory management for hardware are kept up to date.

• Handle VIP cases and deliver fast, professional service.

• Document cases in the knowledge database and ticketing system.

• Perform systematic troubleshooting of client environments and peripherals.

• Support colleagues at other locations during outages or security incidents.

• Provide support for printers, conference rooms, and shared technology.

• Contribute to high quality in the local on-site delivery.

• Create and update instructions and user guides.

We are looking for someone who enjoys a practical and social role where you meet users daily and solve technical challenges. You are structured, meticulous, and have a strong sense of service. To succeed in this role, we prefer that you have:

• Experience in IT support, preferably in larger organizations.

• Good understanding of Windows environments, client management, and networks.

• Knowledge of troubleshooting hardware and peripherals.

• Good proficiency in Swedish and English, both spoken and written.

Experience with ITIL processes and ticketing systems is a plus.

We are Thalamus, and this means that you, as an employee, become an important asset and the face of our customers. Therefore, we are looking for people who are flexible, social, helpful, and friendly, with a strong desire to develop.

You do not need to have an exact plan for the future, but you should have a desire to grow within IT infrastructure. We will be there to support and guide you on your journey.

Interviews are conducted on an ongoing basis, so please send your application as soon as possible. For questions, contact [email protected] or [email protected].

We offer you an employer who is constantly evolving to be an attractive workplace for you. Where we focus on the employee and create development opportunities.

For us, this means job security, collective agreements (TechSverige), fixed monthly salary, development opportunities, certification possibilities, wellness contributions, pension, insurance, etc.

Where community is an important part, which means we organize after-work events, summer, and Christmas parties.

A workplace where your opinions matter and where we look forward to hearing how we can be a good employer in the future.

Thalamus has been around for 20 years and is a consulting and recruitment company in IT & Technology. Within IT infrastructure, we have consulting operations, as well as an internal service desk and IT innovation team.

Our core values are being fast and friendly, and you will notice this in the recruitment process and if you start working with us. If we were to describe ourselves, it would be that we are a cheerful, knowledge-driven group whose work is characterized by quality, innovation, and personal commitment. We hope you want to become one of us!